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  • Case Study
    Quality

Hydraulics Online Underpin Customer Trust With ISO 9001 Certification

Certification to ISO 9001 for quality management enables Hydraulics Online to strengthen processes, attract customers and build a successful brand.

Testimonial

“We always want to raise the bar; it was important to secure certification directly from BSI. The process is invaluable in sharpening our thinking.” 

Helen Tonks MBE Co-founder and Director, Hydraulics Online Ltd
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Hydraulics Online

Award-winning, independent provider of hydraulic equipment and systems

Hydraulics Online supplies a vast selection of hydraulic brands and components to customers in over 130 countries.

Established in 2004 by Mark and Helen Tonks, the growing Cheshire-based business prides itself on independence from manufacturers, offering impartial technical advice and optimal customer solutions.

The Challenge

Enabling a small business to 'punch above its weight'

Hydraulics Online has always believed that sourcing hydraulic equipment and solutions should be quick, easy and customer-led.

The company provides a differentiated, customer-centric service in an otherwise complex, fragmented, product distribution-led marketplace.

Despite employing just seven people, it always 'thinks big', implementing robust processes, gaining a reputation for expertise, quality, and reliability, and embedding a continual improvement culture.

Its challenge was to compete with larger businesses, and it has succeeded by delivering a superior service to customers at home and abroad.

The Solution

Supporting internal processes, building external trust

Certification to the iconic management system standard ISO 9001 helps Hydraulics Online embed a customer-focused strategy and culture.

Since 2014, the company has maintained BSI certification to ISO 9001:2015.

As co-founder Helen Tonks explains, "Certification to the standard brings us great value. Internally, it enables us to continually strengthen our operations, enhancing the service we offer and consolidatating the customer experience. Externally, it fulfils a key part of customers' due diligence on us by demonstrating our consistently high standards.".

The Benefits

ISO 9001 certification has helped Hydraulics Online to record some impressive achievements:

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    Clear vision, objectives, procedures and staff performance feedback, improving business operations.

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    Enhanced business credentials and brand reputation, creating customer confidence and trust.

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    Building a global footprint, earning government recognition as ‘Export Champions’ since 2019.

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    Continuous business growth since certification, with a culture of continual improvement.

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    Winning the Institute of Customer Service's UK Customer Focus (B2B) Award, 2024.

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    The award of an MBE to Helen Tonks in 2024 for her services to business and exports.

Testimonial

“We wanted to do things properly and we knew of BSI's reputation for quality and expertise. We wanted to ally their trusted brand with ours.” 

Helen Tonks MBE Co-founder and Director, Hydraulics Online Ltd
Senior businesswoman shaking hands with client after meeting in office
Why BSI

A trusted partner for growing businesses

Achieving BSI certification to standards inspires confidence in your business and sets you apart from the competition. And, crucially for your bottom line, it can drive down costs, raise productivity, and boost profits.

Contact Us

Be future-ready with ISO 9001 certification

Do you want to improve quality and efficiency, reassure customers and enhance your reputation? As your ISO 9001 certification partner, we can help.

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